Terms of Service

Who you are contracting with

Spool is built and operated by Ofer Bachner, an individual founder in Israel, reachable at hello@sendspool.com. When a company is formed to operate it, this page will name it before anything else changes.

The purchase itself is not with us. Lemon Squeezy is our merchant of record: it sells the subscription to you, it collects tax, and its own terms govern that transaction. We never see your card number — only whether a subscription is running and until when.

What Spool is

A hosted service for recording your screen and camera and sending the result as a link: a macOS desktop app that does the recording, and a website that holds your library, cuts the recording, serves the share pages and counts the views. Recording needs the app; everything after it happens in any browser.

What we sell is access to that hosted service. There is no download you are buying and no licence you are reselling.

Your account

You sign in with an email link or with Google — there is no password to lose. An account is for one person. Recordings belong to the account that made them, and anyone who can read your inbox can sign in as you, so treat that inbox as the key it is.

You must be old enough to enter a contract where you live, and the details you give us — including anything Lemon Squeezy needs for tax — have to be true.

The plan, and what it costs

One plan, every feature, priced per person who records: $84 per user per year (that is the $7 a month on the pricing page) or $20 per user per month if you would rather not commit to a year. Prices are in US dollars, before any tax Lemon Squeezy is required to add where you are.

Every feature we ship lands in this plan. There is no higher tier for a feature to land in instead, and we do not move an existing feature behind a new one. If we ever raise the price, it applies from your next renewal and we tell you before that renewal, not after it.

The trial

Every new account gets 7 days of the whole product, measured from the moment the account is created, with no card asked for and nothing held back. When the 7 days are up, recording stops until you subscribe — and so does importing a video you already have, because both arrive through the same door. Nothing else stops: see the next section, which is the same promise in the paid case.

Viewers never pay — the Viewer Guarantee

This is a term of the contract and not a marketing line: watching a Spool recording, commenting on it and reacting to it cost the person doing them nothing, require no account, and will not start costing anything later. You pay for the people who record. Nobody pays to press play.

What happens when you stop paying

The whole of it: recording locks, playback never does. Every link you have already sent keeps working, and the person you sent it to is never shown a paywall — not when your trial ends, not when a card fails, not when you cancel. In the code there is exactly one place a subscription is allowed to say no, and it sits in front of making a new recording.

What that promise is not: a promise to host your recordings for ever, free, after you leave. If we ever need to remove the recordings of a long-closed account, or to shut Spool down, you get notice and a window to export first — see below. What we will not do is leave a recording up and put a paywall in front of the person you sent it to.

You cancel

You keep everything until the end of the period you already paid for. We do not cut a month short because you told us early.

A payment fails

You get up to seven days while the bank and Lemon Squeezy sort it out, and your account page says so the whole time. Recording locks at the end of that, or sooner if Lemon Squeezy stops trying to collect — that call is theirs, not ours. It comes back as soon as they tell us a payment went through.

You pause the subscription

Recording locks for as long as it is paused. Nothing is deleted.

Any of the above

Your library stays, your share links keep playing, and you can still export a recording as an MP4 or a GIF. Getting your work out is not a feature we withhold to make leaving expensive.

Storage

Storage is finite, we do not promise it is not, and we are not granting you a quota either. We reserve the right to set a fair-use limit; if we ever do, it starts at 100 GB per paying seat, pooled across the workspace — 100 GB on your own, 500 GB shared across a team of five. Two things bind us if that day comes: you are told before any limit applies to you, and anything already shared keeps playing regardless.

Today nothing is metered, no account has a quota, and there is no counter in the product that could enforce one.

Your recordings are yours

You keep every right you have in what you record. You give us only the permission the service cannot run without: to store your recordings, encode and transcode them, and show them to the people you share them with, for as long as you keep them with us. That permission ends when you delete the recording.

We do not sell your recordings, hand them to advertisers, or train models on them. Recordings are encrypted at rest. What we do with the rest of your data is set out in our privacy policy.

Deleting a recording deletes it — the file, the share page and the embed all stop existing, and that is not reversible by us.

What you may not do with it

You may not:

• record or upload something you have no right to, or that is illegal where you are;
• record a person in a place or a way that the law where they are requires their consent for, without getting it;
• use Spool to harass anyone, to distribute malware, or to send unsolicited bulk mail pointing at share links;
• resell access to the service, share one paid seat between several people, or work around the parts of it that ask for payment;
• attack the service, or pull it apart at a rate that degrades it for everybody else.

If you do, we may remove the content or suspend the account — and we will tell you which of these sentences you are being held to, because a suspension with no reason attached is how every service you dislike treats people.

The software is licensed, not sold

Your subscription buys access to the hosted service. The desktop app is licensed to you to use with Spool — not to redistribute, resell, or take apart to build something else with.

Spool’s source is private and carries no licence, so nobody has been granted the right to run their own copy today. We would like that to change; until it does, this page will not tell you that you can.

Paying, and getting it back

Subscriptions renew by themselves — yearly or monthly, whichever you picked — until you cancel, which you can do at any time from your account or by asking us. Lemon Squeezy takes the payments and issues the refunds.

If you ask within 14 days of a charge, you get it back, and we will not make you justify it. Ask later than that and we will look at it on its merits rather than point at this paragraph — but the 14 days are the part you can hold us to.

A refund ends the subscription it refunded: the money comes back and recording locks, rather than both. Playback, as everywhere else on this page, carries on.

What we can and cannot promise

Spool is run by one person and it does not yet carry an uptime guarantee. We will keep it up, fix what breaks, and say so plainly when something is broken — and there is no service-level agreement behind that sentence today. The service is provided as it is, without warranties beyond the ones your law gives you and we cannot exclude.

Where the law lets us limit it, our liability to you is capped at the amounts paid for the service in the twelve months before the claim — whether they reached us directly or through Lemon Squeezy. Where it does not, this paragraph does not apply. Nothing here limits liability for fraud, or for anything else it would be unlawful to limit.

We may end this agreement with 30 days’ notice, and we will refund what you have paid for time you will not get. If we ever shut Spool down, you get notice, an export window, and no surprise.

Changes to these terms

If a change reduces what you get, you hear about it before it takes effect, by email, and you can cancel and be refunded for the part you paid for and no longer want. Small corrections show up here with a new date at the top of the page.

Which law applies

The laws of the State of Israel govern this agreement, and the competent courts of Tel Aviv-Yafo hear anything that cannot be sorted out by email. If you are a consumer somewhere with rules that say otherwise, those rules win — this clause is not an attempt to move you out of your own courts.

The payment itself sits under Lemon Squeezy’s terms, as the merchant of record that made the sale.

Contact

hello@sendspool.com reaches a person, not a ticket queue. Ask before agreeing to something you are unsure of.